We at Virtuous Hearts. are grateful for the generous support we receive from our donors and the community. Our mission to combat domestic violence and support survivors is fueled by your contributions. This Refund Policy outlines the conditions under which refunds may be issued.
1. General Donations:
All donations made to Virtuous Hearts. are considered to be non-refundable contributions towards our cause. However, we understand that there might be exceptional circumstances that could necessitate a refund request.
2. Error in Donation Amount:
If you have made a donation error in terms of the amount donated, please contact us within 7 days of the donation. We will work with you to resolve the issue and process a refund if it’s deemed necessary.
3. Recurring Donations:
If you have set up a recurring donation and wish to cancel it, you may do so at any time. Any donations processed before we receive your cancellation request will not be refunded. Please allow up to [Insert Number of Days, e.g., 7 days] for the cancellation to take effect.
4. Unauthorized or Fraudulent Transactions:
If you notice any unauthorized or fraudulent transactions, please report them to us immediately using the contact page. We will investigate and work with you to resolve such issues. If a donation is found to be unauthorized or fraudulent, we will process a refund.
5. Refund Process:
Refunds, when approved, will be processed within 30 days from the date of approval. Refunds will be issued using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.
6. Changes to this Policy:
Virtuous Hearts. reserves the right to update this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review our Refund Policy periodically to stay informed.
We value the trust and support of our donors and aim to maintain transparency and fairness in our refund practices while ensuring the continuity and effectiveness of our mission.